Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What kind of warranty comes with my electronics?
Every device purchased from Pocket comes with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
How long does shipping take for domestic orders?
We offer expedited shipping on all gadgets. Typically, your order will arrive within 3-5 business days, and you will receive a tracking number via email as soon as it departs our warehouse.
What is your return policy for opened items?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories and cables included to be eligible for a full refund.
Are the devices sold on Pocket unlocked and compatible with all carriers?
Yes, all smartphones and tablets sold on our platform are factory unlocked, meaning they are compatible with any GSM or CDMA network globally.
Do you offer technical support for setup?
Absolutely. Our 'Pocket Tech Experts' are available via live chat from 9 AM to 9 PM EST daily to help you sync your devices or troubleshoot software updates.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm for higher-priced electronics.